Privacy Policy

1. Who we are and what this policy covers

Cabin Companions is a trade name of KITTYHAWK AND CO LLC, a Michigan limited liability company (“Cabin Companions,” “we,” “us,” or “our”). We provide pet-travel planning, personally escorted in-cabin travel, owner-accompanied travel support, and private ground transportation.

This policy applies to information we collect through our website, inquiry and referral forms, consultations, emails, telephone calls, text messages, social-media interactions, and in connection with services we provide. It does not govern third-party websites or services that have their own privacy policies.

2. Information we collect

Information you provide

• Contact and identity information, such as your name, email address, telephone number, city, and state.
• Travel and household information, such as origin and destination addresses, travel dates, itinerary details, household members traveling, and emergency contacts.
• Pet and veterinary information, such as your pet's name, species, breed, age, weight, behavior, medications, vaccination status, microchip information, health certificates, veterinary records, and travel needs.
• Transaction information, such as requested services, estimates, contracts, invoices, and payment status. Payment-card details are generally processed by third-party payment providers and are not stored directly by us.
• Communications and media, including messages, call notes, testimonials, reviews, photos, and videos you choose to provide.
• Referral and professional-partner information, such as your employer, role, referred client, and the circumstances of an introduction.

Information collected automatically

When you use our website, we and our service providers may collect device and usage information such as IP address, browser type, operating system, approximate location, referring page, pages viewed, links selected, dates and times, device identifiers, and interactions with forms or page elements. We collect this information through cookies, pixels, tags, local storage, session-replay tools, and similar technologies.

Sources of information

We collect information directly from you; from a family member, caregiver, employer, relocation professional, veterinarian, or other person you authorize; from airlines, government agencies, and travel providers involved in the journey; from service providers; and from publicly available sources when reasonably necessary to plan or verify travel requirements.

3. How and why we use information

We use personal information to:

• respond to inquiries and determine whether and how we can help;
• prepare estimates, proposals, contracts, itineraries, and travel plans;
• coordinate with clients, caregivers, veterinarians, airlines, hotels, ground providers, government and customs authorities, and emergency contacts;
• verify documentation, health, identification, entry, and transport requirements;
• provide services, process payments, communicate updates, and support clients before, during, and after travel;
• protect the health and safety of pets, clients, our team, and the public;
• operate, secure, troubleshoot, personalize, and improve our website and services;
• measure website performance and advertising effectiveness;
• maintain business records, prevent fraud, resolve disputes, enforce agreements, and comply with legal obligations; and
• send marketing communications where permitted. You may unsubscribe at any time.

Where applicable law requires a legal basis, we process information to perform or take steps toward a contract, pursue legitimate business interests that are not overridden by your rights, comply with law, protect vital interests, or based on your consent.

4. How we disclose information

We may disclose relevant information to the following categories of recipients:

• Travel and care participants, including airlines, rail and ferry operators, hotels, ground providers, veterinarians, emergency clinics, customs brokers, and government or border authorities, when needed for a journey.
• Business service providers, including website hosting and security providers, customer-management and scheduling systems, form providers, payment processors, email and communications services, analytics providers, advertising and marketing platforms, document storage, and professional advisors.
• People you direct or authorize, including family members, caregivers, employers, relocation professionals, and emergency contacts.
• Legal and safety recipients, when we reasonably believe disclosure is required by law, legal process, regulation, safety, fraud prevention, or protection of rights.
• Business-transfer recipients, in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business, subject to appropriate safeguards.

We do not sell personal information for money. Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics activities involving cookies. Where those laws apply, you may have the right to opt out as described below.

5. Cookies, analytics, and advertising

Our website uses cookies and similar technologies for essential functions, performance measurement, site improvement, and advertising measurement. Tools currently used may include Google Tag Manager, Google Analytics, Google Ads, Microsoft Clarity, Tally forms, WordPress and Elementor functionality, and related services.

• Essential technologies support security, navigation, form operation, preferences, and core site functions.
• Analytics technologies help us understand traffic, page use, errors, and how visitors interact with the site.
• Advertising technologies help measure whether advertising leads visitors to our website and may support interest-based advertising.
• Session-replay and interaction tools may record clicks, scrolling, and page interactions. We configure these tools to limit capture of form-field content where supported.

You can restrict cookies through your browser and, where a preference control is available on our site, use it to manage nonessential technologies. Blocking cookies may affect some features. You may also use provider controls such as Google's advertising settings and analytics opt-out tools. We respond to legally required browser-based opt-out preference signals where applicable.

6. Your choices and privacy rights

Depending on where you live and subject to legal exceptions, you may have the right to request access to personal information we hold about you; correction; deletion; a portable copy; restriction or objection to processing; withdrawal of consent; and information about categories of data, sources, purposes, and recipients. You may also have the right to opt out of certain sale, sharing, targeted advertising, or profiling and to appeal a denied request.

To make a request, email travel@cabincompanions.com with “Privacy Request” in the subject line. Describe the request and the email or telephone number associated with your interaction. We may need to verify your identity before acting. An authorized agent may submit a request where permitted by law, but we may require proof of authority and identity verification.

We will not discriminate against you for exercising an applicable privacy right. If we deny a request, we will explain the reason and any available appeal process. You may also lodge a complaint with the privacy or data-protection authority where you live.

Marketing choices

You can unsubscribe using the link in a marketing email or contact us. Transactional and service communications may continue when necessary to answer a request or provide services.

7. Retention and security

We retain information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining travel and business records, meeting tax, insurance, regulatory, and legal requirements, resolving disputes, and enforcing agreements. Retention periods vary by the type and sensitivity of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security. Please do not send payment-card numbers, passwords, or other unnecessary sensitive information by ordinary email or text message.

8. Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information directly from children under 13. A parent or legal guardian may provide limited information about a child when it is reasonably necessary for family travel planning. If you believe a child has provided information to us without appropriate consent, please contact us.

9. International users and data transfers

Cabin Companions is based in the United States. If you contact us from another country, your information may be processed in the United States and other countries where our service providers or travel participants operate. Those countries may have different data-protection laws. Where required, we use recognized safeguards for international transfers.

10. Third-party links and services

Our website may link to or embed services operated by third parties, including scheduling, forms, payment, social-media, review, map, airline, and government sites. Their privacy practices are governed by their own notices. We encourage you to review them before providing information.

11. Changes to this policy

We may update this policy to reflect changes in our practices, technology, services, or legal obligations. We will post the revised policy here and update the date above. If a change materially affects how we use information already collected, we will provide additional notice when required.

12. Contact us

Cabin Companions / KITTYHAWK AND CO LLC
Detroit, Michigan, United States
Email: travel@cabincompanions.com

For privacy requests, use the subject line Privacy Request.