We want you to be happy with your purchase! If something isn’t right, we’re here to help.
Returns Within 30 Days
We accept returns of unused, complete travel kits within 30 days of delivery. All supplies must be included, and food, wipes, first-aid items, and other consumables must remain unopened.
You’re welcome to open the shipping box to inspect your purchase. Personalized luggage tags do not affect return eligibility.
Return Shipping
For standard returns, customers are responsible for return shipping costs. We do not charge restocking fees.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, please contact us so we can make it right. We’ll arrange an appropriate replacement or refund at no additional shipping cost to you.
Optional Apple AirTags
Optional AirTags may be returned if they are unused, unpaired, and in their original supplied condition. AirTags are packaged from genuine Apple multipacks and do not include individual retail boxes.
Video Library Access
Access to the DIY Pet Travel Video Library is included with your VIP kit. Library access associated with a refunded kit will be deactivated.
Refunds
Once we receive and inspect your eligible return, we’ll issue a refund to your original payment method. Your bank or payment provider may require additional time to process the credit.
How to Start a Return
Email travel@cabincompanions.com with your order number and a brief explanation of your request. We’ll provide instructions for returning your purchase.
We’re always happy to answer questions or help resolve a problem!
